HMRC has announced that a specialised telephone service and mobile face-to-face visits for those who need extra support in dealing with their tax affairs will soon
With HMRC workers continuing to hold rolling strikes against job a
HMRC has released an update on performance against financial targets for 2012-2013, revealing that while improvements have been made, the Revenue still has some wa
HMRC has moved several of its helplines from 0845 numbers to cheaper 03 numbers, with the full switch due to be complete by the end of summer.
HMRC has brought forward plans to close around 281 enquiry centres by the end of 2014.
The main civil service union PCS will kick off a campaign of industrial action against job cuts with a strike on Budget day, 20 March.
HMRC gained a cautious pat on the back from the National Audit Office this week for beating its savings targets for 2011-12, but doubts still linger around the tax department’s ability to sustain s
HMRC's customer service is "poor value for money" , according to an NAO report that estimated delays in answering calls were costing taxpayers around £136m a year.