The ICAEW is calling for a ten year root and branch review of HMRC, to cover its service standards, culture and governance structure.
The future of UK tax is online – or so HMRC would like us to believe.
HMRC has announced today that it is allocating £45m to improve customer service, as it released statistics indicating a prolonged decline in the quality of its call handling.
The issues with the DWP’s online services portal which hampered online filing in the past few days have been resolved – but there may still be some backlog.
HMRC has updated its guide on its MOSS scheme, explaining how to correct VAT MOSS returns.
Next April, we will for the first time have two tax regimes operating with the UK: Scotland and the rest of the UK which HMRC have given the acronym rUK, writes Kate Upcraft.
Can anyone from HMRC who reads this please let us know what is going on with the Government Gateway? According to HMRC's known issues everything is fine and dandy with the service but filing is no
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HMRC has descended to the level of a teenage magazine to encourage contractors to come clean about using the contractor loan scheme, says Rebecca Cave.
- ICAS: HMRC record checks are “flawed” 244,536 18
- Reasonable Excuse scorecard 2011: Taxpayers 20 HMRC 12 57,073 17
- HMRC helplines begin move to 03 numbers 50,087 19
- HMRC ‘reasonable excuse’ definition under fire 33,025 22
- No UTR? A guide to your options 32,120 11