soft skills

Peter Clayton continues his popular series of advice by focusing on posture and eye contact in that crucial first meeting.

Bernie DeSouza explains why it’s more important than ever to build better relationships with clients and other professionals.

Mark Lee suggests some of the methods accountants can use when dealing with difficult clients, colleagues, partners and tax officers.


The demands of being in practice leaves very little time for anything else, but neglecting your personal development as a leader can spell disaster for your business, explains Finola McManus.

You might think you’re a good leader but your staff might think otherwise. Carol McLachlan outlines the six prime leadership styles and how to make the most of yours.

Good communications skills are an essential part of an accountants' professional toolkit. Mark Walsh offers 15 top tips for sharpening those tools.

People moving into positions of leadership often find the transition difficult. Nigel Watson advises how to mould yourself into an effective leader.

Body language expert Peter Clayton offers some words of wisdom on how to deal with nerves when delivering presentations.


With Wimbledon season just around the corner, Keith Hatter outlines what managers can learn from professional tennis players when it comes to training their staff.