soft skills

SWATuk’s Mike Sturgess, sets out some basic principles for effective negotiations.

The biggest problem that we face in any negotiation is that we are dealing with people.

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The most powerful weapon any leader has when managing a business is the ability to listen well, argues Judith Fogarty.

Charlie Duff reports on what happened when software company SuccessFactors experimented with a week-long email ban.

Paul Shrimpling outlines how to ethically exert your influence over clients and prospects.

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The Beatles weren’t a group, they were a team; and this is a distinction all good managers should make when handling their staff, argues David Winch.

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Effective client communication is about more than getting the figures right. Rob Ashton explains how to write financial information in plain English.

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Peter Clayton explains how to read eye contact during client meetings and use eye contact to your best advantage.

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You may not have spoken to them for months, but it pays to re-establish contact with those fair-weather clients, argues Jack Downton.

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Are you a Simon Cowell manager or a Richard Branson? A new tool promises to help you identify your management style.

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Steve Osborne outlines how accountants can improve their emotional intelligence to become more successful leaders.

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