February started out so well, the calm after the storm of tax returns in January, time to catch up on CPD, start setting the next year's targets and motivate the team for things to come.
And then we billed all the January tax work!
Somewhere in the recesses of my mind I had already set aside a mental provision for credit notes to cover the expected complaints, and so far it has all been quite. Maybe it's the wet weather, or half herm holiday, or something, but the phone has been red hot today with all manner of client complaints, and most about fees - how much they are, why they can't pay them, etc.
Note to self: get paid up front for tax returns next year.