Frequently Asked Questions
We like to think our site is pretty user friendly, but we appreciate there are times when things go wrong or you simply need a little help. With this in mind we’ve put together some examples of previous enquiries along with some useful answers.
In the event your issue is not covered here you can contact our member services team who aim to respond to all enquiries within two working days. If your enquiry is taking longer than expected, please get back in touch.
General member admin:
I can’t log in - the website doesn’t recognise my username or password
Registration details are case sensitive. Please make sure you are not accidentally including any spaces after the username or password. If you need a reminder of your details see the information below.
How do I get a reminder of my username or password?
For a reminder of your registration details simply go to the Login page and click on the ‘Forgotten your password?’ link. If you need a reminder of your username, please email [email protected] and include your full name and the email address with which you registered for the site.
How do I change my password?
To change your password simply log in to the site using your usual registration details and click on the ‘My AccountingWEB’ link. Then select the ‘Edit my account’ link from the dropdown menu. You will then be able to edit your password as you wish – remember to press submit at the bottom to confirm the changes.
How do I change my username?
Members are not able to change their username once registered. If you have a compelling reason to amend your username please contact our member services team who can change your username on your behalf (please confirm your current username and what you would like this to be amended to).
How do I change the email address I have registered with you?
If you would like us to send our bulletins to a new email address simply log in to the site using your usual registration details (see above if you need a reminder) and click on the ‘My AccountingWEB’ link. Then select the ‘Edit my account’ link from the dropdown menu. You will then be able to edit your email address as you wish – remember to press submit at the bottom to confirm the changes.
Why am I not receiving my email bulletins?
If you have stopped receiving our email bulletins it is worth checking your junk folder/spam filters as some email systems can be a little sensitive and block our emails. If our system has attempted to deliver bulletins to you which have bounced back to us three times in a row (for instance if your inbox has been full) we will stop sending emails – if this is the case you may need to re-subscribe (see below).
How do I change which email bulletins I receive?
If you would like to amend which email bulletins you receive simply log in to the site using your usual registration details (see above if you need a reminder) and then click on the ‘My AccountingWEB’ link. Select the link from the dropdown called ‘My email bulletins’. Here you will be able to opt in or out of receiving our email bulletins as you wish – remember to click the submit button at the bottom to confirm your changes.
How do I unsubscribe so that I no longer receive your emails?
If you would like to unsubscribe from our bulletins you can either use the unsubscribe link in each of the bulletins or you can do it via the website – simply log in to the site using your usual registration details (see above if you need a reminder) and then click on the ‘My AccountingWEB’ link. Select the link from the dropdown called ‘My email bulletins’. Here you will be able to opt in or out of receiving our email bulletins as you wish – remember to click the submit button at the bottom to confirm your changes. This page also gives you the option of opting in or out of 3rd party advertising emails and updates from AccountingWEB about site changes, our own events and announcements.
I’ve unsubscribed but continue to receive emails
If you have used the automatic unsubscribe link in the email bulletins, but you are continuing to receive our updates a couple of things may be happening...
Have you unsubscribed from all bulletins or just a certain type? (See above to find out how to check which updates you are receiving).
Alternatively, have you changed your email address since you registered with us? It may be that we are sending emails to an old address (or even a colleague or ex-colleague) that is automatically forwarding to your new address, in which case the automated unsubscribe may not match your new address against the one we have on file for you.
If none of these conditions apply please contact [email protected] and we will investigate the problem for you.
Forums and discussion groups:
How do I post a question/answer in the Any Answers forum?
You must be a registered member to post questions or answers in the Any Answers forum. Simply log in to the site using your usual registration details (see above if you need a reminder). If you are looking to post a question click on the Any Answers link in the navigation bar and you should see a link towards the top of the page titled ‘Click here to post a new Any Answers question'. You can also post a new Any Answers question by clicking on the MyAccountingWEB dropdown and selecting the ‘Post an Any Answers question’ link. If you are looking to post a reply to another member’s question simply visit the main page for that question and click on the ‘Post a comment’ link.
How do I report a thread that has gone off topic, contains advertising or has abusive content?
You can report individual comments by clicking on the ‘report’ link that appears below each comment. On the next screen please explain the problem and then submit the message which will be received by our moderators. If you have any concerns over a particular thread please contact the member services team and include of the question title (please also include a link to the offending item by copying and pasting the URL) and a description of your concerns. Please provide as much detail as possible when you report a thread or comment. User-generated content is extremely valuable to us and our membership, but we recognise the problems this can bring and take the appropriateness of this content very seriously.
How do I start a discussion group?
If you wish to start up a discussion group about a particular topic please contact the site editor at [email protected].
How do I access an existing discussion group?
If you wish to join a particular discussion group simply click on the ‘Discussions’ link in the navigation and then click on the group of interest. Then, in the right hand column click ‘Subscribe to group’. Most groups are available for anyone to join. A few are by invitation only or are locked to a particular group of members.
How do I remove one of my comments or posts?
If you have submitted something which you now want to remove, please send us details of the post and what’s wrong with it. You must send us the URL of where your thread/post is located. Please bear in mind that if it is part of a wider discussion we reserve the right not to withdraw your posts so please think carefully before you post.
Other general enquiries:
I’m trying to download something from your site but it’s not working
If you are trying to download something from one of our sites and the download is not working, it may be that the document is too large and is taking too long and your computer is saying no! Try again later and if after several attempts you still cannot get it to work then please contact us. Please give as much detail about the problem so that we can help.
You’re offering a webinar which I am interested in but cannot attend
If we, or any of our advertisers, are hosting a webinar which you are interested in but cannot attend then please get in touch with us by email – it may be that if you register (even if you cannot attend) you will be emailed a replay or set of slides, although this is not always the case so feel free to drop us a line so we can let you know.
How do I contact the editor of the site?
If you have any comments, or you wish to submit content or press releases for the editor’s consideration please email [email protected].
If you have any other questions please contact us here. Our member services team will attempt to respond to all enquiries well within two working days. If you appear not to have had a response, please check any junk folders (occasionally our emails find their way there), try emailing again, or contact us on 0117 915 3344.