email pilot

Posted by Jimlad PM | on Tue, 11/09/2012 - 10:22  1207  2 comments | report

At the risk of blowing a whistle and shooting myself in the foot in the process, it is my observation that control over the email pilot scheme seems to be spiralling out of control.

By which I mean that there seems to be a well co-ordinated pilot scheme in operation, chock full of all sorts of controls that severely hamper its effectiveness, such as what can and cannot be included in an email within the pilot etc, but which is (thankfully, from my perspective) being pretty much disregarded by local districts who seem to have discovered that they have email addresses and are quite happy to disclose those addresses to agents such as me and correspond on various matters that are expressly outside of the email pilot (such as CT).  Maybe I am just lucky.

Comments

I like it

kookies1ot | Tue, 11/09/2012 - 10:56 | Permalink

I was a little disappointed by the number of things that you could not do on the early drafts but sometimes you act daft and the response has been brilliant.  I have had a couple of irritations which I sent up via Email and they did come back and say it was outside the scope and this propmted me to take it up with the AAM.

As far as I am concerned both of these get you through to sensible humans (yes HMRC does have some of those!) and it takes me back 20 years when you could speak to your friendly tax man, who like us just wanted to get the job sorted with the least amount of hassle.  Personally I have found both the Email pilot and the AAM service because you have one concersation (all be it electronic) and they establish the facts and resolve it quickly.

johnjenkins's picture

I too

johnjenkins | Tue, 11/09/2012 - 10:57 | Permalink

find that with most ongoing queries with tax officials they will e-mail. However anything that is formal will always be dealt with by letter.

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