Online authorisation

I get fed up with constant e-mails from HMRC telling me my online authorisation code is about to expire when I have already received and input it - it doesn't inspire confidence in their systems and I worry that the access I have today will not be there tomorrow because the code had "expired". This happens on most authorisations I request, particularly VAT.

To me this is basic simple housekeeping stuff and it is unacceptable that they cannot do it, it begs the question if they can't cope with this, what else is going wrong on more serious things?

Whilst on the online system, why doesn't the system take you straight to the client list when you click on say VAT, rather than to the search box?

 

Comments

OGA I am with you

pauljohnston | | Permalink

I think that it is time for HMRC to come clean and confirm the state of its computer systems

Online

Marion Hayes | | Permalink

First relief was to be able to log in this morning.I wait with trepidation the results of the first users for the updated submissions.

I have never had an email about an expiring code even though some have expired!! Am I not set up properly somewhere - I usually get other emails alright or in duplicate.

I suppose that the larger firms have such a long client list that search is the most practical beginning - I was feeling quite proud this morning when I realised that my clients for SA actually move onto a second page now - perhaps I am working too hard

weaversmiths's picture

on line authorisation

weaversmiths | | Permalink

Your expecting a bit much OGA.  You are talking HMRC and logic here - never the twain shall meet.  I dont think things will change in your time and certainly not in mine. I haven't had a code that has expired, perhaps I have it yet  to come.  Luckily I dont file on line with VAT as my clients do that themselves - I just give them the figures.  I am registered but intitially was refused because I am not personally VAT registered any more. What a farce.

Actually, we are celebrating here this morning - we received a reply from HMRC containing a UTR generated from a 64-8 sent to Longbenton.  Yippee, perhaps there is hope yet.

TheAncientOne

Catti's picture

more system errors

Catti | | Permalink

A recently-new company client received two authorisation code letters, both for Corporation Tax, with different authorisation codes but the same expiry date.

The code I chose for input has been accepted, so (so far at least) it has not been a problem, but I do wonder about the strength of a system that permits such errors.

Like you all, I wonder what else is going wonky.

Catti

 

 

Old Greying Accountant's picture

Yes but ...

Old Greying Acc... | | Permalink

Marion Hayes wrote:

I suppose that the larger firms have such a long client list that search is the most practical beginning - I was feeling quite proud this morning when I realised that my clients for SA actually move onto a second page now - perhaps I am working too hard

... you then have an A - Z  selection along the top which narrows it down. I would hazard most practices would be happy with that, few are that big, but why not have a search box and the list starting below, or at least the A - Z boxes?

hmrc systems

david5541 | | Permalink

[quote=pauljohnston]

I think that it is time for HMRC to come clean and confirm the state of its computer systems

In summary the word is INCOMPETENT, in the summer i filed to vat returns under annual accounting and in both cases my client was threatened with removal from annual accounting for failure to file the return I had filed.

the left hand-HMRC officers- has no idea what the right hand-HMRC computer systems( outsourced to a company in which no doubt dave hartnett has shares!) is doing!

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