TAS Book 2v2- Sales Order Technical Problem
Hi
I know I'm using a very outdated version of Tas Books but today I have come across an error. Last month I printed all my sales orders and the posting went fine. However today when I attempted to allocate a sales ledger receipt one of the invoices appears with a balance of 0. When I review the sales order under programme 611 it gives me the product sale amount but not the VAT. The VAT is not recorded in my VAT nominal account. When I copy the sales order to a credit note the credit note gives me the full amount plus the VAT. When I run a customer account enquiry (212) it also shows the invoice has a zero balance with a P for allocted next to it. I have not prevously made an allocation against this invoice. When I drill down to the invoice through the customer account enquiry (212), the invoice that appears is the wrong invoice and sales order number. Has anyone come across this. I'd really appreciate some help.
I know I must upgrade my package but I'd like to resolve this issue asap.
Thank you
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TAS Book 2v2 Problem
Sounds like you have corrupted your data. TAS uses multiple databases which would explain why some of the data appears correct and some does not. You should try restoring your data from a known good backup.
If that isn't possible then make a back up now then try deleting the problem entries and re-enter them.
If that doesn't work you will need to call TAS support. Even though this version is no longer supported they may help you if you speak to the right people especially if you are willing to upgrade. TAS do like to help their users and there are still a few left from the early days. Your TAS data can be re-indexed using maintenance programs whilst you are on the phone although this version may be too out of date but still worth a call.
TAS have a web site for reporting problems which receive answers from both users and TAS personnel. Have a look at http://getsatisfaction.com/tas/topics
Stephen Quay