Yet Another VAT Upgrade Nightmare

I use QB 2006 Regular - it now has 6 years figures

I need to have departmental analysis - am also conscious that if I get Windows 7 I may have a problem with 2006 - I would have no control over this, it would just be imposed on me

Am aware of the VAT upgrade issue so have postponed taking action, but now have no option. I decided to get QB 2010 Premier

The VAT thing was even worse than I thought (I have Cash Accounting btw). It does look like a total shambles

Have studied this myself after looking at the various postings on Intuit and AWeb, and have spent some time to the support team (very nice but I really don't believe they know what to do). It does occur to me that if a software outfit is going to get something wrong, VAT is probably the worst issue to screw up

Then decided to start with QB 2010 completely from scratch

But hang on, the PC keeps coming up with Switch/Retry, and exports to Excel look like a factor of 5-10 times longer

So perhaps I should get something else - Line 50, VT, Cloud etc

I really like QB. When I used Line 50 in 2007 I found it very solid, but clunky and old-fashioned

VT gets very good reviews

Or should I go with one of the new cloud outfits - pricing seems a bit of a con, like a Storage company or a photocopier lease - it's only so much a day - but they really have got you by the tender parts whne you change to them. And many posters seem to be trying to flog you their own package

Tell me QB people - what is you current (September 2011) opinion. Really appreciate your views

 

 

 

 

 

 

 

Comments

Intuit's lack of UK knowledge

wblewis | | Permalink

Personally I have used, and liked, Quickbooks for many years. in fact probably more than most as I think it was in the late 1980's I originally used it in USA. I was still a great fan and using QB2006 until the 2008 version was released. this was when Intuit totally lost track of the needs of the UK market. The lack of multi-currency in QB2008 was just an indication of this lack of concern.

2010 is somewhat better but the VAT problem is again just symptomatic that control of programming has been passed to US based management who don't have any appreciation for VAT problems and don't care. In my own case there is a discrepancy of £8.70 dating back to 2003 that I am supposed to investigate and correct! 

After being a supporter of Quickbooks (and a ProAdvisor) for so long I am looking to Sage as the most logical alternative.

  

 

QuickBooks - VAT and the future

rayjames | | Permalink

To wblewis

Thanks very much for your reply - if I was dealing with other people's accounts as well, there is a strong argument for Sage - a large user base that is probably more solid than QB's

On the other hand, Sage is looking very old fashioned and is frankly not well liked in a way that VT is and QB was. Size is no guarantee of future success - just look at Microsoft's ignominious retreat from the SME Accounts market before it had hardly even arrived

But I don't particularly need a cloud solution - and often new suppliers look good merely becaus they have no track record - just like the start of any new relationship!

VAT upgrade issue

Dev Rai | | Permalink

Hi rayjames,

I am really sorry to hear you have had problems with QuickBooks 2010 since upgrading from QuickBooks 2006 in regards to your VAT.

The probable reason for this is there were improvements made to the upgrade process for 2010 in regards to how it now handles any VAT issues detected when it converts your company file.

After your file is converted, the upgrade centre pops up.  It tells you what your next steps should be after conversion.  It it detects that you have under/overpayed VAT, it will inform you of this and provide a link to resolve these unreconciled transactions.

It is possible that the system has identified VAT transactions that are either unreported or unpaid.  What this means is that you have transactions that you probably do not have a VAT code associated with them or a transaction was previously modifiedafter you filed your VAT.

As a result, QuickBooks identifies these transactions as 'unreported' or 'unpaid'.

These amounts need to be corrected before you file your next return.  In the File VAT screen there is an option available to 'investigate and resolve' the over/underpayment of VAT.  This option takes you through the steps to determine where the VAT errors came from.  Selecting this option will help you to better understand how QuickBooks detected transactions that had no VAT codes assigned or transactions that were modified in a filing period for which you have already filed.  You will be presented with a window to help guide you with this process.

If however, you require further assistance to help you rectify this issue, our support team will be happy to assist you to get this resolved.  They will be able to talk you through how to identify any discrepencies and also how to correct them.

You can call the team on 0808 1689536 between 08:00 and 20:00 monday to friday.

I hope the information I have provided has been of help to you.

Regards,

Dev (Intuit UK)

I would not bother with the QuickBooks "help" line.

chatman | | Permalink

I'm not convinced by Intuit's answer, above; I have spent hours on the phone to Intuit's "help" line with no success. I think they just carry on and on until you get sick of being on the phone to them and decide you would do better to try and resolve the problem yourself.

I have moved to VT and Xero, and have one client on Kashflow. I don't have the problems with them that I have with QB, and if you do have questions they have pretty good help desks.

On-line software does tend to be expensive, but QB tends to be more expensive because they continually release new versions that are incompatible with previous ones, forcing you buy every version that is released, even if it is worse than the previous one.

Importing to QuickBooks is also too difficult. We really should not still need to input everything in 2011.

Good comment

rayjames | | Permalink

Good comment

I had a long session with the QB help desk and got precisely nowhere

I then spent a long time looking at the options available and concluded that Xero was a good bet (am not going back to Sage for reasons of useability), or VT if I was going to do final accounts production myself

So I said I would give QB one more chance and spoke with their specialist VAT team

In a strange way, I was almost disappointed when they sorted out the problem!

Took about 90 minutes though

Have had one moment since then when the VAT when haywire but it was OK again after I restarted QB - I may have looked at the wrong period or report (fingers crossed)

On the other hand, I can't say it appeals to me very much having to learn a new system when I don't have clients to deal with, to make 6 months of entries into my current fy and also lose the facility to do reports spanning several years, so will stick with QB for the time being

I accept that QB is no longer the best option for new users but existing, single user, non-payroll users could probably get 4 - 8 years from it quite easily for a price of around £255 + VAT (I paid this in Currrys/PC World in August 2011) . Am only upgrading because we need a more advanced version - I wouldn't be doing this if we'd bought it originally

Which compares with 13 months of Xero and to be frank they could put the price up to existing users by 100% and they'd have to pay it. Their loss in the year to 31 March 2011 is now less than their turnover, you'll be pleased to hear - now wasn't 2011 supposed to be the break-even year?

But even then I wouldn't rule it out if my QB has any more glitches and I think it's great for accountants in practice with small business clients

Now if all the data was 100% transferable from one system to another ...

Thanks for all help given. Will be fascinating to see how the SME accountancy software market pans out in the next few years

 

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