Software quality and support issues
I've just set this group up at sallyd's request and have posted this thread as a welcome/get to know each other introduction. Sally told me that at times PTP can be great, but with the way things have been going, "It would be good to bring all the positives and negatives of the ongoing changes together."
While nosing around to see who else might be interested/affected, I found a number of Any Answer threads in which points were made about product quality and customer support declining:
In view of these threads, perhaps members could give a brief summary of your experiences with PTP and an assessment of whether there is a major issue that needs to be addressed, and suggestions for how PTP/IRIS should go about it.
Don't forget that this is a good place for day-to-day queries, tips and information sharing too - if you have any points you'd like to share, start your own thread!