Case study: Paperless accounts payable at Endsleigh. By Rob Lewis

As one of the UK’s largest insurance intermediaries, Endsleigh’s accounts department was dealing with over 17,000 bits of paper every year. Bearing in mind these were handled in a centralised office and then shipped out to a nationalised branch network, there was an obvious business case for automated invoicing, according to Endsleigh’s financial accounting manager Mal Westfield.

Endsleigh took the plunge three years ago.