Jacobs Rimell Case Study, Armstrong Consultants

Jacobs Rimell is a UK-based software development company that develops and implements user-centric service fulfilment solutions for Communications Service Providers (CSPs). Its solutions are designed to help operators cope with the challenges of this fast-growing market, which is driven by the increasing number of ‘new entrants’ offering appealing and reliable products at low costs. Jacobs Rimell use many of the Armstrong solutions including Access Dimensions and FocalPoint. This case study explains why they looked for a new solution, their software selection process, their complex needs and benefits they are experiencing as a result of their new business system.