Practice Staff Walk Out Over Supplier Support
When your practice software support is so poor your staff walk out in protest, you know it is time to start thinking about another supplier.
If, on top of that, the support line is staffed by people who can’t answer even the most simple queries about Trust Tax, the move becomes even more critical.
Add to this the fact your supplier of eight years just happens to be one of the most expensive of the big name players, it really is a no brainer.
All this and more happened to Geoffrey Rogers, a chartered accountant since 1973 who has a practice in Plymouth.
So rather than jump into bed with just any other supplier, he did his homework and checked out all the options on the market.
The end result? He joined the growing number of accountants who are moving to Keytime.
“What impressed me about Keytime was everything about them is modern,” he says. “Not only the demo they sent me but also their web site.
“Many of the others had web sites that were out of date – so that isn’t a good advert for their software, is it?”
Geoffrey Rogers has no regrets about leaving his old supplier whom he described as “so expensive as to be ridiculous . . “
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