Staff are quitting HMRC in their highest numbers for four years, according to accountancy firm UHY Hacker Young, as HMRC comes under growing pressure to improve its performance.
A total of 1,697 staff resigned from HMRC in 2012-3, the highest number since 2008-9, according to UHY, up slightly from the 1,629 who quit in 2011/12.
Roy Maugham, tax partner at UHY, said, “In the last couple of years, HMRC has suffered heavy losses in personnel. This latest increase in resignations is not good news for HMRC or the taxpayer, at a time when its effectiveness and quality of service are under intense scrutiny.”
“HMRC has come in for some stinging criticism recently over its performance and it seems to be taking some time for staff morale to be restored.”
HMRC is under so much pressure to target tax evasion and avoidance that it has been forced to shift more of its budget towards dealing with enforcement, and so it has less capacity to deal with "run of the mill enquiries" from customers, Maugham said.
Staff resignations hit hard at the very top of HMRC, with...