Consultant practice editor Mark Lee offers tips for accountants struggling with difficult clients.
There have been plenty of articles on AccountingWEB.co.uk about how to win new clients but precious few about how to lose clients. However, as practices grow, so does the need to lose clients. If this seems like a bizarre suggestion, read on to find out why you might want to lose some clients.
Taking on all-comers
The more targeted client criteria and minimum annual fees that successful practices operate are a distant dream when practices are first looking to establish themselves. At the start-up stage, most firms will take on all-comers (i.e. all clients they are capable of servicing, regardless of whether they are the sort of clients they want to be servicing in the l...