Practice Excellence: Ric Payne’s 20 observations

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Principa founder Ric Payne gave the keynote presentation at the Practice Excellence Awards this year and revealed his top 20 observations from 30 years in practice. 

He explained that success was not about winning, but rather:

…the feeling you get when you know you’ve done your best in the progressive realisation of a worthy goal - it’s personal, it’s a journey and it presumes a goal.

He explained the only person you are competing with is yourself - always try to be the best you’re capable of becoming and use benchmarking to set the standard you seek to better. This is the Roger Bannister philosophy: since 1954 (up to 2000) 18 people have achieved this feat and the current record is 3:43 held by a Moroccan Hicham El Guerrouj in 1999.

During Payne’s presentation he outlined his 20 most important observations from "30 years in the trenches".

They are:

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30th Oct 2012 10:19

PEA was worth attending for this talk alone

I am so pleased to see the above summary - but do bear in mind that it is only a summary and that a great deal of thought lies behind each and every one of the points that Ric made.

Mark

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30th Oct 2012 13:19

Strange request perhaps

Mark:

Ric's Principa email no longer seems to work. Can you pass on a correct one for him to me please?

Many thanks

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31st Oct 2012 07:28

I've emailled you Paul

Mark

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15th Nov 2012 12:47

Tightening the belt

 

Service-based businesses can move quicker than retail businesses to cut costs and change their businesses because they do not have to optimise manufacturing processes or control inventory. Here are a few suggestions we have for our clients to reduce costs in 2012.

Renegotiate contracts. Examine renegotiating rates with external suppliers who fulfill large, frequent orders for your business. They will want to retain your business and will be more willing to negotiate on price compared to salary makers in your business.

Pool or share resources. You may in fact be able to renegotiate working arrangements with fulltime staff by first checking with other friendly businesses in your industry, and discussing a roster system to share people. This lessens the financial burden for both businesses, without necessarily cutting the salary of the employee.

We posted more here: http://bit.ly/SjBaFC

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