Social media and cloud accounting stood out as the most notable technology trends among firms shortlisted for 2012 Practice Excellence Awards, but across the board the judging panel saw clear evidence that IT could make a positive contribution to client satisfaction.
While the overall patterns of technology adoption were quite clear, technology behaviour varied between firms of different sizes. This article draws on both the general findings of the judging panel, and highlights good and bad points that emerged from this year’s best performing firms.
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- Cloud on the rise
- Management reporting & KPIs
- Social media
- Mobile and online communication