HMRC survey shows increase in job satisfaction

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HMRC has released its annual staff survey this month, which shows an increase in job satisfaction in the department. 

The Revenue surveys its staff anonymously each year, on elements of their job including morale, satisfaction and whether its happy with the way its managed. 

When asked if they were proud to tell people that they work for HMRC, 28% of workers said yes, up...

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Nick Huber
Freelance journalist
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17th Jan 2014 20:23

HMRC staff have my support here

He said HMRC could improve morale further by not cutting more jobs (HMRC has cut more than 37,000 jobs since 2005, according to the PCS); closing tax-enquiry offices and by spending more money on combating tax avoidance and evasion by wealthy individuals and by companies.

I couldn't agree more. I would maybe add that more training for some of the less knowledgeable employees would be beneficial, but it sounds like the HMRC staff care about doing a good job.

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19th Jan 2014 18:16

Completion rates
They completion rates are dropping because so many staff seem too demoralised to bother filling it in.

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