HMRC chief executive Lin Homer has been criticised by a group MPs for “catastrophic leadership failure” when she was head of the UK Border Agency (UKBA).
In a Home Affairs report, the committee said it was “astounded” that Homer was promoted to her HMRC role after her performance during five years at the UKBA.
Chair of the House of Commons Home Affairs Select committee MP Keith Vaz said successive UKBA chiefs, including Homer, “presided over chaos” including 100,000 unopened letters, which the report said were unanswered at the date of Homer's Public Accounts Committee appearance and massive backlogs.
“For six years, the committee was misled by UKBA chiefs about the agency’s unacceptable performance. It appears more like the scene of a Whitehall farce than a government agency operating in the 21st century,” he said.
Vaz added that the current UKBA backlog stands at the population of Iceland (which is approximately 319,000) and will take 24 years to clear.