The traditional aggressive mentality of Customs & Excise has triumphed over the more measured approach of the Inland Revenue in the merged HM Revenue & Customs (HMRC), new research claims.
Research by the Association of Chartered Certified Accountants (ACCA) found 89% of respondents believed the merged body was more aggressive than the old Revenue.
Only 10% thought HMRC was an improvement on its predecessor bodies, while nearly 80% complained dealing with the merger organisations has been more complicated than previously.
Released a day after HMRC executive chairman Sir David Varney announced he is to step down to take up a new post as an adviser to Gordon Brown, the research revealed that 42% of accountants believed the complexity of investigations has increased since HMRC's creation. Only 7...