HMRC making progress on 03 numbers says NAO

Freelance journalist
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HMRC has made good progress in times of austerity by migrating its busier higher rate phone lines from 0845 to 03, according to a report by the National Audit Office (NAO). 

In March 2013, the report found that HMRC was one of two government departments with the most highest rate numbers; but that has since been reduced.

Departments had inconsistent approaches towards the replacement of 0845 numbers with...

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