HMRC has brought forward plans to close around 281 enquiry centres by the end of 2014.
The possibility of closing offices where taxpayers can go to sort out their tax problems in person was announced as part of a consultation on supporting customers who need extra help, but also fits into the department’s wider drive to reduce administration costs.
Fourteen enquiry centres were temporarily closed on the day of the announcement, and all the others shut to the public from 1pm, presumably to explain the planned changes to staff.
The proposals are based on research from the department's behavioural evidence & insight team and cost assessments that suggested improvements could be made to support taxpayers who need extra help. In place of the existing...