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WHY?
Why are HMRC spending time and what seems a paltry sum of money doing things that did not need doing?
It takes me much longer now , much longer to find things.It took me 40 minutes finding where the latest SA 100 was located.
As for the FOI reply what des it mean? I don't understand any of it?
HMRC basically pressured to do things before they are ready
What the hell business has a publicly funded & publicly used interface facility got being released FOR OBLIGATORY USE as BETA software even as the previous system in place is being removed. Eg this is what the HMRC software online filing of ERS returns says- it is in Beta format & even has a feedback form for "improvements" whilst it is now being required to undertake mandatory filings, which cannot be done any other way! Its just bananas. I'm pretty certain any commercial organisation planning such changes would run the systems in parallel for some considerable time before removing any legacy system. In the end I blame the Treasury which uses "commercial approach" dogma to justify the required "efficiency "savings without looking at the other end of the private sector commercial imperatives drivers, the potential impact on income and profits, as there are no actual bloody paying customers, despite the incessant references to such by HMRC itself and no alternative service provider to switch too!
Interesting how allegedly commercially focussed public sector assessments are all one way.
Addendum Just noted piece re Paul Aplin's campaign for an independent HMRC oversight. Good if independent of both HMRC & Government holding the purse strings- perhaps then someone will look properly at how effective the service is rather than just how cheap or costly and they might stop the stealth shift of administrative cost burdens on to private sector through trying to rectify HMRC system shortfalls.