HMRC service: Progress but still some way to go

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HMRC has released an update on performance against financial targets for 2012-2013, revealing that while improvements have been made, the Revenue still has a long way to go.

The provisional performance statistics look at how HMRC has performed against targets for a range of compliance, operational and customer service measures.

Along with citing the introduction of real time information (RTI) for PAYE as a significant move forward, HMRC said it...

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Call Waiting Times

Interesting to see that the statistics in the HMRC update made no mention of average length of time a customer spends on the phone waiting to talk to an adviser...

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That comes in the

HMRC have a loooooooooooooong way to go yet.

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