HMRC service: Progress but still some way to go

Kashflow logo
Managing Editor
Share this content

HMRC has released an update on performance against financial targets for 2012-2013, revealing that while improvements have been made, the Revenue still has a long way to go.

The provisional performance statistics look at how HMRC has performed against targets for a range of compliance, operational and customer service measures.

Along with citing the introduction of real time information (RTI) for PAYE as a significant move forward, HMRC said it...

Please Login or Register to read the full article

The full article is available to registered members only. To read the rest of this article you’ll need to login or register. Registration is FREE and allows you to view all content, ask questions, comment and much more.


Please login or register to join the discussion.

31st May 2013 12:22

Call Waiting Times

Interesting to see that the statistics in the HMRC update made no mention of average length of time a customer spends on the phone waiting to talk to an adviser...

Thanks (1)
31st May 2013 16:31

That comes in the

HMRC have a loooooooooooooong way to go yet.

Thanks (1)