Lords committee: Delay Making Tax Digital

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Richard Hattersley
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The Making Tax Digital (MTD) implementation timetable has come under further scrutiny from the House of Lords economic affairs committee who has urged the government to delay the “unnecessary burden” of its tax digitalisation until April 2020 and make it optional for small businesses and the self-employed.

Following its extensive questioning of tax accountants, software developers, small business representatives and HMRC, the Lords committee has released a report today that recommends the government takes a more “incremental and gradual approach” to the scheme’s implementation after an extended pilot period.

12 month delay doesn’t go far enough

The report comes after the Chancellor announced in last week’s Budget a 12-month delay from MTD for unincorporated businesses with turnovers under the VAT threshold. However, the Lords committee has warned that although the Chancellor’s MTD timetable concession acknowledges some of the concern voiced by small businesses it still “does not go far enough”.

“When the Chancellor first announced this scheme in 2015 its purpose was to ‘make tax easier’. For many businesses the Making Tax Digital proposals no longer achieve this and will instead make taxation more burdensome,” it said in the report’s summary.

Although the peers welcomed the digitalisation of tax, they found the transitional arrangements have imposed “anxiety and disquiet among those affected”.

For the smallest businesses and landlords the committee said any benefits they would gain by transitioning to digital record keeping would be “limited”, and businesses would be saddled with the costs from the initial outlay of MTD for more than 10 years. In her evidence to the committee, Tina Riches from Smith & Williamson calculated that the MTD transition would cost her clients £2,000 per year plus VAT.   

Four changes for effective implementation

Drawing on the evidence heard in its MTD inquiry, the report suggested four modifications to “bring the scheme back to its original aims”:

  • Revise MTD benefits and costs: The Lords committee said the £280 initial cost HMRC claimed to businesses would incur does not reflect the reality of the expenses
  • Delay MTD until after a full pilot: The committee believes the planned pilot of the software in April 2017 does not leave sufficient time for the pilot to cover the full year. A delay would provide the government the opportunity to raise public awareness and to introduce measures to support the digitally excluded
  • Make digital record keeping optional: “There is no evidence that these requirements will reduce taxpayer error,” said the committee. Therefore, the government should drop mandation for businesses under the VAT threshold   
  • Review which businesses are included in the scheme: Seasonal businesses and those with highly irregular income should be exempt from the scheme

In addition to this, the readiness of software houses to meet the proposed deadlines came under question. When IRIS chief executive Kevin Dady appeared in front of the committee he admitted that “IRIS is as ready as it can be”. The software houses' unpreparedness indicates that HMRC has not yet finalised the technical system requirements. The committee, therefore,  pressed HMRC to provide software houses with the technical specifications needed to be fully MTD compliant.

Throughout February, the Lords committee heard evidence from representatives within the tax profession such as Rebecca Benneyworth, John Whiting and the ICAEW’s David Lyford-Smith.

The concerns raised by the Lords committee echoes the findings of the Treasury committees who reasoned that MTD should be delayed until at least 2019/20 and should undergo an extensive pilot scheme as outlined in the government’s own digital service standard. 

Businesses are simply unaware

Responding to the report, Lord Hollick, chairman of the House of Lords Economic Affairs Committee, said many small businesses and landlords are “simply unaware of or not ready to cope with the additional administrative and financial burdens that will be imposed by digital taxation”.

“We welcome the government’s announcement in the Spring Budget that the scheme would not apply to businesses with a turnover below the VAT threshold until April 2019. However, this does not go nearly far enough and it needs to further delay the scheme’s implementation, and take a more incremental and gradual approach based upon the evidence from the pilot.

“This scheme coincides with changes to business rates and dividend taxation, all of which will impact some small businesses.

“A full pilot will ensure the software works and provide hard evidence of the additional financial and administrative burdens on businesses. It will also provide evidence in place of the widely disbelieved assessment of costs and benefits of the introduction of Making Tax Digital."

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Replies

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17th Mar 2017 10:26

A welcome report, from the "other place".

Having experienced the machinery of HMRC (previously HM Inspector of Taxes) since 1973, I'm simply astonished that the HMRC executive, honestly believes that the department can deliver, in the time-frame suggested.

Over the last few years, resources have obviously been severely pruned to the point where the agency appears incapable of dealing with simple administrative issues and, I imagine, complaints are at at all time level?

I raised a complaint on 17th February and, from my conversations this week, the earliest I can expect a response, is 5th April (seven weeks later).

Surely the software houses are driving the move towards MTD and, the cynic in me, wonders what assurances HMRC has provided to ensure that the likes of IRIS, Sage etc, continue to invest in what could be a white elephant?

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By JAADAMS
17th Mar 2017 10:29

http://parliamentlive.tv/event/index/4b2851b5-c546-4b5e-b098-1e5c6bda736...
.. its worth looking at the Committee's proceedings at the link above
Also see my blog comment dated 5/8th Feb 'How and when shall we tell clients about MTD?' http://www.accountingweb.co.uk/community/blogs/jaadams/how-and-when-shal...
where I commented:
"I've listened to the full Sub committee event and am very glad I've not told clients yet. Maybe at least the threshold will increase. Its worth listening and admiring Richard Murphy for standing up for his/our beliefs. As I said under John's article I was not impressed and was disappointed by John Whiting's stance- a former CIOT director.
Did you see our very own John Stokdyk (Accweb editor) sitting in the background?"

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17th Mar 2017 10:41

This is all very well but we are in a position where, potentially, many of us have a small number of self-employed (particularly barristers) or landlords who will fall into MTD from April 2018.

What are we supposed to do in the meantime? Sit on our hands? For the 2019 and 2020 entities then perhaps we can get by with just giving clients a heads up at this stage but we can't ignore the fact that, right now, it's 12 months until it potentially goes live. Personally we made our clients aware of the basics over a year ago.

So that's a large investment in time for us as practitioners this year in changing systems, training clients/staff, trying to bring clients up to date and ready for what, in practice, is almost two years accounts in one year and that is going to come at a cost both financially and personally as many of us are under significant strain already.

Whilst we know that the recommendations of the Lords Committee, Parliamentary Committee, Federation of Small Business etc etc etc makes perfect sense it doesn't change reality.

Whether we like it or not I think Government needs to announce with total certainty whether this is going to happen.

My personal opinion is that this should, in a worse case scenario, be for businesses with a turnover beyond the VAT threshold and then requiring submissions within 3 months of quarter end and not a month because then it becomes workable for most and the excuses for failure are less justified but, hey, since when does common sense get listened to?

HMRC and Gauld/Hammond jumping up every now and then with the bold talk before running away back into the crowd isn't good for anyone though. MTD has gone too far, and at a cost to too many, to be abandoned now but they just need to listen to us all so that it can be made workable.

The big worry is that, even with all the recent self employed NI fiasco, that no-one wanted to bring MTD into the mix in the last week!

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By Echo761
to youngloch
17th Mar 2017 10:49

I think the clear uncertainty of the introduction of MTD, the NI farce, the changes to the FRS, the IR35 changes... etc etc all smack of complete desperation by HMRC to stem the loss of tax revenues which they contribute to by being out of touch, a shambles, not replying to legitimate questions... in a timely manner - yet demand our reply in their timescale (then they don't deal with it), lack of customer service, headless chickens in debt management unit, disillusioned staff - who are being squeezed especially if they dissent from the party line (but are correct in their views - which are not listened to internally), HMRC's senior management being in "Nelsonians eye" mode. In a word (or two), if I can quote from Dad's Army (apologies to the younger generation) ... we're doomed!!

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to Echo761
17th Mar 2017 11:26

Exactly - just this week I am dealing with appeals for the late submission of an ATED form where the client is exempt anyway (and HMRC in their communications they originally sent never even warned of penalties - grounds for appeal) and for a client who, inadvertently whilst trying to print an SA302 online, managed somehow to register himself as providing share schemes to his staff (and he has no staff) and got fined £600 for failure to submit a return! Common sense would surely see HMRC cancel the whole thing but, oh no, we've got to prepare and submit nil returns and then appeal!

Overall further proof that Government policy is to not increase tax (manifesto pledge) but to just find new ways to fine everyone!

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to youngloch
17th Mar 2017 11:57

See HMRC's very official "business plan for 2016-2017":
"Maximizing the amount of tax collected"
It's perfectly logical that they'd try and fine anyone and their dog for anything and everything, since it's the simplest, quickest way to "maximize revenue".
They don't have a care in the world about having anyone pay the "correct" amount of tax - "maximum" is the name of the game.

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By Echo761
to DotasScandalDotOrg
17th Mar 2017 12:52

Yes this was an interesting (but not widely reported) change... move from the right tax at the right time to ... get anything and everything you can.

This is also part of the philosophy of their "nudges and prompts".. i.e. scare the s**t out of legitimate taxpayers and get them to overpay out of fear. while they avoid.. or is it evade.. dealing with the big boys they know are running rings round them.

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By LAC47
17th Mar 2017 11:10

MTDfb,it just seems to be going from bad to worse. A good response from the Lords, but will anybody actually listen to what they are saying and suggesting...I very much doubt it.

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By Ajtms
17th Mar 2017 11:19

Like the fiasco with NIC, MTD is another broken manifesto promise. I hope somebody in the public eye will be able to say this. To quote from page 19 (PDF version page 21) there is the title "We will cut red tape." MTD would introduce red tape at a level never previously seen by any former government or voter. HMRC and perhaps the Government have no idea of the damage this will cause to the whole economy and not just the self-employed and landlords.

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17th Mar 2017 11:28

Great response by the Lords and glad they can see the problems HMRC are trying to cover up.

Delay the whole thing until 2020, then start with the largest companies first as they have the most resources to cope. Then two years later start with those above the VAT threshold. Then two years after that bring in everyone else above a threshold of 10k.

That gives us 3 years for the biggest companies to prepare, 5 for most clients, and 7 for the smaller clients, by which time HMRC should have issued a software package for the businesses below the VAT threshold so they don't have to spend money on a commercial package and can three line report quarterly.

Rushing it in isn't going to help anyone, Making Tax Digital should not be Making Tax Difficult.

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By raju m
to Ian McTernan CTA
17th Mar 2017 15:02

Very good comments Ian McTernan.

Makes a lot of sense.

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17th Mar 2017 11:42

Everyone blames HMRC, yet HMRC is an instrument of government. It is the government, and the government alone who are responsible for the direction of policy, and the checking of its delivery.

Of course, it's very much in the interests of government to allow us to blame HMRC (for obvious reasons), but it's a red herring.

There are, of course, plenty of people at the top of HMRC who make promises to government (but like the government, cannot deliver on those promises), but that is also a failure of government to ensure the instruments they use to administer and implement their policy directives are fit for purpose.

That, in a nutshell, is the real problem. And it is us taxpayers and voters who give them this power in the first place.

If we want change, we must make it happen, and that is why AccountingWeb and the many other online platforms out there are so vital.

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By Echo761
to QuentinPain
17th Mar 2017 11:50

I accept your point, it is the governments idea... BUT... Leaving MTD aside HMRC is still a shambles and as you say they are writing cheques they cannot cash. It is a major issue and symptomatic of the failings in HMRC - they are just not listening and feeding back to those in government. If someone in your organisation told you to do something you knew was unreachable... would you A. Say nope sorry that cant be done or B. say yes of course and when do you want it for? The top brass seem to be saying yes it will be done master... while crossing their fingers that they wont be found out for some time to come.

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to QuentinPain
17th Mar 2017 19:05

Yes it is government that make policy, but government, MP's in particular are pretty clueless and have to rely on civil servants to direct their policy, so IT IS HMRC that are to blame in large part, because as they constantly demonstrate, they are clueless too.

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17th Mar 2017 11:51

MTD definitely needs to be delayed, it's glaringly obvious.

The problem is that it's not being delayed yet is it.

So I have to plan based on the deadlines in place now and start transferring my clients onto software that they may or may not be required to use next year or the year after. If I wait and the project is not delayed then I have no chance of coping.

I have spent most of this week trialing and researching software options instead of doing any actual paid work. This is in addition to the countless hours that I have spent reading articles and posts to try and determine what the hell to do for the best.

They need to decide exactly what is happening and when. If they insist on going ahead with this nonsense then it's about time for some straight answers.

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to Jamesm2705
17th Mar 2017 12:14

Exactly

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to Jamesm2705
17th Mar 2017 12:31

Oh, I was just going to let mine know a month before....crumbs all that planning ahead.....

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17th Mar 2017 11:54

Thank goodness for some common sense from the House of Lords

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17th Mar 2017 12:25

Say that you have to start a clients accounts on MTD starting April 2018. To be able to do the first quarter sensibly for 2018-2019 an accountant would prefer to have completed 2017-2018. This would mean that they would want to get their client on online bookkeeping during 2017-2018 early enough to be near finalisation soon after March 2018. Given that most of my clients have an extra year then it isn't too bad for me now but I will have the same problem next year unless it is decided what is happening. I don't want to pressure my clients into something which then turns out is not needed yet - if at all!

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17th Mar 2017 12:29

oooohhhh but what about all the extra fees we were going to charge... bring it forward to next thursday I say!

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By Tornado
17th Mar 2017 12:42

MTD is one massive software driven project, we are merely required to use that software correctly. The software is being 'designed' by the Government. If it is not available for us to use then that is not actually our problem.

The responsibility for MTD working correctly is ENTIRELY in the hands of the Government and NONE of us should feel any form of guilt, anxiety or intimidation if the perceived task presented to us is impossible to fulfil.

I am quite happy to join in with MTD if we are given the opportunity to make it work correctly and fairly and that there is a tangible benefit to be gained from it for everyone.

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By DMBAcc
to Tornado
19th Mar 2017 20:59

I am unable to advise my clients. I do not use commercial software. I wouldn't know where to begin to choose a product. At the moment I assume there is no product available since HMRC are still to release the final requirements. Then software companies will need time to write the software. Only then will it be available to the likes of me. Who will then advise me of the best product. Who will train me. How will I persuade 60 non IT users to sign up to the same product and link to my software. Oh and who will train them. I cannot prepare clients now when I have nothing to tell them. It can't happen in 2019. I and my clients will all be fined. Long live democracy. Do I sound sufficiently pi##ed off?

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By NH
17th Mar 2017 12:43

So, now we have some bod telling us it will cost £2000 per client, where the hell do they get these people from?
Come on be honest, how much does it cost to move someone over to a cloud based system, and dont give me any crap about it being 4 times the normal workload because I have done it for my clients and the cost to them (and me) is no where near 2k.
Why dont we just all get on with it instead of more delays?

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By Tornado
to NH
17th Mar 2017 13:41

I think you may have come to the party a little late and have not assessed the full implications of MTD yet. There is enough on AWEB to keep you going for weeks.

There are a number of key objections to the current proposals for MTD, one of the most important being the mandatory use of prescribed software. Whilst this may not present a problem to you, it will be a massive problem for hundreds of thousands of others.

If the Government slowed the pace and removed the mandatory aspect of the project, then people like yourself would be able to go ahead and use the MTD system as and when you wish and in doing so would provide valuable experience for those of us that will be joining later.

Better still, if you have not signed up to the Pilot Trial starting in three weeks time, then perhaps you should do so thus giving yourself a valuable headstart on the rest of us.

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17th Mar 2017 12:43

I too am glad that I did not become a 'Corporal Jones' and rush around telling my clients about MTD and not to panic.

Business clients need to know 'when and what', not 'if and maybe'. I have mentioned it at most client meetings to get the concept on their radar. Putting back the start date always was going to happen.

The big issue for me is how much of MTD can be done by the agent leaving the client to run their business? Hopefully, the answer is "all of it", leaving clients to continue to be able to keep their records using whatever medium they choose, whether that be Excel, Simplex cashbook or written on a cave wall!

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to Vaughan Blake1
17th Mar 2017 18:51

Here, Here! I currently do my client's VAT returns from paperwork given to me at the end of each quarter. I fail to see why MTD cannot be completed in the same way... by the way does anyone know if VAT return data can be used for MTD, or is the work going to be doubled up?

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to Pingsquitch
18th Mar 2017 01:34

Aren't MTD and VAT return submissions derived at from the same basic accounting data?

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17th Mar 2017 12:50

This is yet another example of the government not understanding small business and creating more red tape to strangle them with. I have enough anger with HMRC for the poorly thought out new 16.5% flat rate vat category and the ridiculous 2% 'goods' which effectively takes 90% of my clients out of the scheme when genuine costs of rent, phone bills, accountancy fees etc are not included yet most businesses using the scheme are service type businesses. When will the attack on the heartbeat of this economy end?

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17th Mar 2017 13:05

What worries me is that only a few MP's got rattled about NI. The main reason it was scrapped was because it went against the manifesto.
MTD 1/4 updates is detested by nearly everyone outside of HMRC. It will cause untold burden, cost and anxiety amongst small business, yet all we are told is "it will be delayed for a year".
So lets scrap 1/4 updates and get to grips with the bits of MTD that we can work with and implement.

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to johnjenkins
17th Mar 2017 13:44

clicking a button does not cause "untold burdens, costs or anxiety"

The quarterly reporting, partly thanks to next to no information from HMRC on its implementation, has fueled the fear mongering that is now rife on these forums.

Rebecca Bennyworth said at her presentations at QuickBooks Connect in London, that the main purpose of the quarterly filing was to ensure businesses where using digital records. The figures hold no bearing on tax implications for the business.

Think of it like signing the register at school, theres no guarantee your going to attend your classes by signing the register, it just tells the school you where there at that time.

Whats the point you might ask? Well its a simple numbers game.

If there are 50,000 new businesses starting in the UK every year, and HMRC need 1 member of staff to investigate 12 of them (averaging 1 month investigation per business), they will need over 4,000 members of staff. If however they have a digital register (MTD) that could potentially monitor 90% of them without any staff, they need less than 500 staff to monitor the rest.

I dont need to spell it out why HMRC think this is a good idea really.

The time frame for MTD is certainly questionable, but the reasons people are arguing against it are wildly unrealistic.

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to chariot4info
17th Mar 2017 14:08

If it was just "clicking a button" then there wouldn't be a problem. The bit that has to be done before a button is clicked is the costly, burdensome and anxious problem.
OK I take the point about keeping records digitally, but every 1/4 for a business turning over £10k - £83k you're avin a laugh. There is no purpose to it whatsoever except HMRC putting the small business on RTI. Reducing errors - my [***].

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to chariot4info
17th Mar 2017 22:12

I find this post incredibly naive.

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By Tornado
17th Mar 2017 13:27

“A full pilot will ensure the software works and provide hard evidence of the additional financial and administrative burdens on businesses. It will also provide evidence in place of the widely disbelieved assessment of costs and benefits of the introduction of Making Tax Digital."

Whilst the principle is correct, a delusional HMRC think they are going to get 400,000 people to take part in this pilot starting in three weeks time.

Do we really have to put up with this nonsense?

There should be an immediate review of the competence of HMRC and their fitness for purpose.

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to Tornado
17th Mar 2017 13:52

I agree that the need for a full pilot is required to make this transition from paper to digital run as smoothly as possible.

But lets not go down the pointing fingers route just because HMRC are so tight lipped.

Honestly HMRC are approaching MTD wrong. They should be looking at this from a software development standpoint. Software development has design and implementation, you then have private testing (commonly known as Alpha) then this is followed by a more public Beta. Only when the Beta has been fully tested does it become implemented to the public and even after beta patches and updates are required.

In these modern times software developers are communicating more with their customers long before even the alpha is launched. HMRC are not and that is why we have fear and uncetainty on these forums.

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to chariot4info
17th Mar 2017 14:12

Sounds to me like the small business have been delta crap hand. Time to get the gamma ray out.

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By Tornado
to johnjenkins
17th Mar 2017 14:49

Omegad, I think I had beta join you.

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to Tornado
17th Mar 2017 14:54

It's all alota Greek to me.

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to johnjenkins
17th Mar 2017 15:01

From my experience sole traders have been "getting away with it" for far too long. While MTD doesn't prevent sole traders from "hiding" their earnings it goes along way to removing those upstanding businesses who want pay what they owe from the firing line.

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to chariot4info
17th Mar 2017 15:44

If MTD doesn't stop traders "hiding their earnings" how can it possibly remove "upstanding business" from HMRC relentless destruction of small business.
Perhaps, as it's from your experience, dodgy sole traders are attracted to your business.

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to chariot4info
20th Mar 2017 16:22

That's quite a strong slur against sole traders, isn't it? Tarring all sole traders with the same brush. Yes, we all know there are some who will take cash in hand and not declare their earnings. What makes you think it will be any better under MTD? If people won't declare cash takings now, how will MTD make any difference? Those that do record all their takings will continue to do so, so how will MTD make any difference? If anything, the likelihood is that some businesses will disappear into the black economy and many of those that do seek to keep within the law will be hit by one of the most draconian penalty regimes that HMRC have ever come up within. MTD is nothing short of a penalty farming exercise by HMRC.

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17th Mar 2017 13:30

The estimates for the cost per client are exactly that estimates, and as accountants we all know how they can change and still be wrong, and yest they do seem high at £2K a client, but consider the new client in today. Turnover £100K, 3 staff currently entirely done on paper records (old style simplex book, great to still see occasionally). No computer no phone line (they sell sandwiches from a caravan) no computer experience. Cost of putting phone line in £450 quote from BT, computer £450ish, software that works, £120 a year, £300 a year in line rental and broadband. They will then need staff time to do it quarterly rather than being able to do it all in the winter when there is spare capacity, so say 2 hours a month for 10 months £200 plus in the first year, some extra cost from us training their staff and answering questions, say £300 comes to £1840,+VAT gives £2200. East to see how such estimate can be made for even a small business
Many will be a lot less I agree, but that just shows the unfairness of the system. Having a tax of £2K because you live in a rural area and run a seasonal business sounds unfair

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By John R
17th Mar 2017 13:54

It's all very well the Lords coming up with a common sense approach but it is the Commons that have the real say. I have already written to my MP setting out my own concerns about MTD and she seems to be listening. My main concern is that the value of the accountancy profession (which in many ways polices the tax system) is being ignored and that the vast majority of taxpayers who use accountants already submit accurate figures. I have argued that it is contrary to their human rights to be forced into changing their accounting systems when there is no advantage to them (or HMRC). I think that those who use accountants should be completely exempt from the proposed new rules.

I would urge everyone affected by this to write to their own MP and hopefully enough of them will then support the Lords' view especially if you make them aware as to how MTD will affect their own tax affairs and what a serious backlash there will be when their constituents find out what it all means.

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to John R
17th Mar 2017 14:52

I've been on the back Chris Grayling, Jacob Rees Mogg and Andrew Tyrie for months!

Even a quick look on Twitter will show you how much of an unknown "Making Tax Digital" is. It normally consists of accountants taking a picture of the speaker at the latest seminar or a software company plugging it their App.

What is lacking are "real" people standing up and saying what they really think and it just shows they have no idea.....

Trust me the discussion in the wider world looks nothing like the discussions on AccountingWeb!

If nothing else it's a great time to get on Twitter and stand out as a practice with a real opinion, ready to stand up for our clients, fight the corner when needed and if need be help them find the most simple, workable, least costly solution.

That solution might be our favoured Cloud Solution or it may be tailored using spreadsheets set up to tick whichever box they will have to and to then integrate with our practice MTD solution.

Either way as accountants we need to be prepared to do our jobs and collaborate with our clients and find flexible solutions that will work rather than have a rigid "you must use ***" option which in my opinion will fail.

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17th Mar 2017 14:59

Of course it will fail.
Normally Police Commissioners and the like have a right go before they leave office. So come on Hammy, before you go get rid of the dreaded mandatory bit of MTD. Go on make a REAL name for yourself.

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to johnjenkins
17th Mar 2017 15:11

The irony of spreadsheet Phil ushering this in as well - oh the PR will be a disaster........

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By codling
17th Mar 2017 15:30

A local small business organisation put on a meet your local MP meeting last week for SME's to talk about problems facing small business in the area.
What was quite clear was the lack of knowledge our local MP had regarding MTD and the actual effects it would have on people which are amplified here due to the rural nature of the constituency and lack of decent broadband, mobile phone coverage etc. The response that was trotted out was better record keeping, closing the tax gap and the other rubbish that was originally churned out from those at the top. Our MP was extremely surprised that despite numerous requests for people from government and HMRC to see a small practice at work, so it could be seen first hand what the small business man is the street is really like and what accountants have to do to ensure that his/her tax affairs are sorted, that there had not even been an acknowledgement to these requests and I sincerely hope this question has been taken back to parliament!
If this very limited knowledge is the norm for out MP's then they clearly have no idea what they are voting for when they agree such legislation so its not surprising that chaos reigns.

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to codling
17th Mar 2017 15:52

Even the MP's that are in the "know" aren't making any headway. It's as if Government don't want to write off the £1.3b being spent on this farce.

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17th Mar 2017 16:21

What boils my wee is that the organisation (HMRC) that is driving this can write the following letter in reply to a request that my client be removed from SA with effect from 6 April 2016 and I quote-

"You must provide us with the exact end date for the above named client's self employment. This is to stop us sending demands for National Insurance contributions."

My client is 70 years old. Fills you with confidence doesn't it?

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to Richard Webb
17th Mar 2017 22:22

When we stopped paying our Class 2 by direct debit, I cancelled my direct debit mandate. Within days, I got a letter, pointing this out and asking how I intended to pay in future.

This is basic stuff. HMRC should never get this wrong.

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By Tornado
19th Mar 2017 10:02

For those that cannot find a link to the report -

https://www.publications.parliament.uk/pa/ld201617/ldselect/ldeconaf/137...

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