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£136m wasted
three cheers to margeret hodge again I quote
"I find it totally unacceptable that HMRc uses COSTLY(cable and wirless) ) 0845 numbers and charges people for the privilege of waiting for the department to pick up"
obviously Lynn Homer and her clique ignore agents and only listen to mps like margeret hodge and the NAO.
in the meantime cable and wireless profit to the tune of 136m.
HMRC doesn't have customers
If so I'd shop around for a better value for money home for my hard earned tax and NICs
Targets
A target of 90% to answer calls is what they are aiming for.
Would it be ok for me to have a target of 90% tax returns filed by 31st January each year?
I wouldn't mind at all if all that happened was Margaret Hodge came round and gave me a ticking off!
Perhaps if we 'fined' HMRC £100 every time they failed to answer a call, that might wake their ideas up a bit. It is certainly supposed to work for the rest of the country.
What a disgrace!!
Now. How about a human answering the phone?
Any taxpayer wanting to contact HMRC (HM must shudder everytime someone puts her name to this inane organisation) has to sit through over 5 minutes of recorded crap, during which they treat ordinarily intelligent individuals like childish morons. And these are the same people who in the instance they expect to know as much about tax law as the so called experts in their own department.
The only saving grace is that they are better at communication than the IRS in America, but the chimps in London Zoo could achieve that!