Self assessment emails get thumbs up

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Agents receiving direct digital communications from HMRC will face client expectations for a more "proactive service", according to HMRC research. 

This week, HMRC published findings from its research into digital self assessment, based on responses from tax agents and more than 750 individuals who use self assessment services.

Two thirds of taxpayers said they would be likely to opt-in to an email reminder service.

Unsurprisingly, however, the report found that accountants also want the communications their clients get from HMRC about errors/late payments/penalties so they can react on their behalf and in good time. 

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28th Jul 2014 09:39

I can actually see

both points of view on this one.

My first thoughts were "everyone does e-mails why not HMRC".

Then, after 5 of my clients phoned me and asked for their refund, which HMRC had e-mailed them details of, I began to wonder.

So perhaps e-mails should be restricted to agent and HMRC and not involve the client.

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