In recent years you may have struggled to communicate with HMRC on behalf of your clients, via the myriad of helplines and online services which, were not exactly designed with an agent relationship in mind, says Diana Bruce.
So you would be forgiven for doubting the suggestion that HMRC is working hard to improve and develop services that look to place the agent firmly within the communication and submission processes that the modern business and tax world requires.
Let us take a look then at what has been happening with HMRC’s ‘strategy’ and ultimately with the development of services for agents and ask where they are now with their plans to help the agent community...
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- What of the future with Government Digital Strategy?
- Identity assurance
- Agent Online Self Serve and IDA
- User testing
- Agent and Client Statistics (A&CS)
- Other digital services in the pipeline
- Clean data