Royal Mail accounting chaos

Editorial team
AccountingWEB.co.uk
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Rollout of a new Royal Mail system used by postmasters to do their accounting has been put on hold until connectivity problems and problems with crashes have been solved.

The system – Horizon Online, an upgraded version of the existing Horizon retail Royal Mail platform – is too often failing to link with the postal carrier's central data centre, compromising customer transactions, according to a report by our sister site, PublicTechnology.net.

Until the bugs are fixed no more branches will be hooked up to the service, currently being trialled at some Crown post offices (i.e. ones Royal Mail owns as opposed to those franchised out).

A copy of an email sent to an unnamed sub-postmaster was leaked to the media in which Royal Mail reportedly tells its em...

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