This week saw the launch of this year’s Software Satisfaction Award (SSA) survey, which will pit business software developers against each other to see which ones are the best at meeting customers’ expectations.
The SSAs first started in 2006 on AccountingWEB and have evolved into the software industry’s largest and most coveted awards, because they are based on independent user ratings. This year, however, will see a new format. In past years, the SSAs expanded to include other kinds of software, but as the AccountingWEB audience dominated the voting, we have narrowed the focus back down to the applications used by accountants in business and practice. So awards will be up for grabs in the following categories:
- Business intelligence
- Accounts production
- Practice management
- Document management.
We have also opened up the field to any brand of software in these categories - so if your program isn’t listed in the survey menus, you can add it as a “write-in” vote.
Like our successful Practice Excellence Programme, the AccountingWEB Software Satisfaction Awards are being run with specialist survey consultancy Smith & Henderson and we are proud, once again to enjoy support from the ICAEW IT Faculty and the software trade body BASDA.
As well as highlighting the best-performing applications in each category, the data we collect will be used to assess trends in the business software marketplace and to compile a series of buyer’s guides for AccountingWEB members.
Software vendors will also be able to apply for detailed benchmark reports on their customer satisfaction ratings.
Voting will take place throughout August and into September and the results will be announced in mid-October in a series of online seminars.
Software users who want to take part can use the online survey form to rate as many products as they like - but only one vote per product, please! To encourage as many people to take part as possible, there will be a prize draw for £1,000 in Amazon vouchers, and five runners-up will get £100 in Amazon vouchers.