At the recent Softworld Accounting & Finance event, the business software trade body BASDA issued a code of practice for application software vendors.
More than 80 of the association's members signed up to the code, which was issued in part to counteract the effect of high-profile software disasters such as those that have befallen Sainsbury's and the National Health Service.
"Many of those are to do with bespoke projects. BASDA's members are packaged software developers who wanted to say that we've got no problems," said BASDA chief executive Dennis Keeling.
"We've already got a dispute resolution and arbitration service - but on average I only get involved once a year. That's why we've come out with this code and why we're going to live up to it."
The BASDA Code of Practice covers issues suc...