At what point should a firm drop the DIY approach? Mark Lee asks Adam Maurice for advice on the IT support options for accountants and their clients.
According to Adam Maurice of The Internet Group, there are three main options for IT support:
- On- site - generally used by larger organisations where there is sufficient work to keep on-site staff busy.
- Outsourced - for smaller organisations, or firms that don’t want to have the hassle of managing internal teams and keeping them trained and updated with new technologies.
- Mixed - some businesses see the benefit in having a friendly face on site but also want to streamline their support by outsourcing the back end (network, server and storage), but keeping the helpdesk on site. Others do the opposite and prefer their staff to know personally the helpdesk person but allow a specialist team to manage the back-end off site.
Register with AccountingWEB.co.uk and log in to read the full article, which covers:
- The level of expertise required to resolve on-site problems and the head of IT role
- IT outsourcing for smaller businesses and accountancy firms
- What to look out for when choosing an IT support service provider
- Key issues for IT support within accountancy.
- Other challenges need to be addressed?
- The opportunity cost of partners focusing on the firm’s IT.
Adam Maurice is managing of The Internet Group, an internet managed service provider with particular expertise in providing support to accountancy firms. The Internet Group can be contacted on 0800 007 5797, by email via accountancypractice[AT]theinternetgroup.com or via the firm’s website.
Mark Lee is consultant practice editor of AccountingWEB and writes the BookMarkLee blog for accountants who want to overcome the stereotype of the boring accountant – in practice, online and in life. He is also chairman of the Tax Advice Network of independent tax experts. His Twitter handle is @bookmarklee and his Twitter lists can be accessed through this link.