IT benchmark survey highlights skills shortage and business-practice divide

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The biggest source of pain for business IT users is caused by the lack of skills to get the most out of their computer systems, according to early returns from TSG's IT benchmark survey. John Stokdyk reports.

A third of the early respondents identified lack of IT skills as a major source of pain and expense. This skills shortage was more acute for businesses (39%) than accountants in practice (31%), which was reflected by other survey responses which showed that businesses tended to take a more strategic view of technology than their business advisers.

Network speed and reliability presented problems for more than 20%...

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Most of these issues can be answered very easily. What disturbs me though is the disconnect between what TSG is finding and what Sage was saying. Both can't be right.

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