Small, but perfectly informed?
Large organisations may have the luxury of a well-staffed IT department whose members have the skills and experience required to maintain and develop both internal IT systems and IT services for clients. In a smaller firm it is quite likely that the principal internal IT resource may be a partner or a member of staff who shows a particular aptitude and enthusiasm for IT.
Whilst having an IT enthusiast on the staff can have a very positive effect on a firm's IT development, relying too much on such an enthusiast can also have its dangers.
One firm I worked with had been delighted when they found that a new accounting trainee was really keen to get involved with, not only the firm's internal IT, but also helping clients with their IT problems. Lacking the t...