Kingston Smith: The road to integrated systems

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Steven Neal, Partner at Kingston Smith discusses the review and selection process undertaken by his firm before implementing a new suite of hardware and software, and provides tips for companies about to begin the same process.

At Kingston Smith our ethos is about helping clients to succeed. As a large and growing practice, we rely more and more on our IT systems to help us respond to our clients in a rapid and cost effective manner. At a firm conference in January 2001, the partners concluded that a complete review of all of our IT systems and software was needed to ensure our clients always receive a first-class service. To undertake this mammoth task, we created a specific task force, the Innovations Development Group, to formulate the firm's future IT strategy.

Our first step was...

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