News from the Cloud: Salesforce.com tweets for customer service

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A regular round-up of stories about web-based applications from our new sister site, BusinessCloud9.com.

Salesforce.com tweets for customer service

24 Mar Salesforce.com has confirmed a deal with micro-blogging community Twitter, which the CRM vendor hopes will strengthen the relationship between its subscribers and their clients.

Currently in a beta stage of development, the Salesforce CRM for Twitter application is due to fully launch later in the summer, and allows users to analyse Tweets for relevant posts to start a conversation and reinforce communication.

"Since its introduction in January, we've seen tremendous momentum and validation from customers, prospects, and partners that the Service Cloud represents the future of custo...

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