A regular round-up of stories about web-based applications from our new sister site, BusinessCloud9.com.
Salesforce.com tweets for customer service
24 Mar Salesforce.com has confirmed a deal with micro-blogging community Twitter, which the CRM vendor hopes will strengthen the relationship between its subscribers and their clients.
Currently in a beta stage of development, the Salesforce CRM for Twitter application is due to fully launch later in the summer, and allows users to analyse Tweets for relevant posts to start a conversation and reinforce communication.
"Since its introduction in January, we've seen tremendous momentum and validation from customers, prospects, and partners that the Service Cloud represents the future of custo...