An HMRC review hailing the successes of the RTI pilot scheme met a storm of criticism from payroll and software specialists who do not take such a rosy view of the online PAYE filing project.
Written as a summary of “the tangible benefits that crystallised as the pilot progressed”, the HMRC pilot scheme report flies in the face of front-line user experiences and the comptroller and auditor general’s report on HMRC’s accounts, which detailed several flaws in the RTI implementation.
Rather than handling the expected flood of 250,000 employers by November 2012, the total signed up was 66,240. In spite of this and other shortcomings in the testing regime, the HMRC report concluded: “Overall, the pilot boosted confidence that the process worked well and provided evidence that it would reduce administration burdens for employers.”
The NAO had access to some of the same information as the internal HMRC pilot scheme report author, but did not reach the same conclusions...