Followers of the Practitioner's Diary will have shared his anguish over the last few weeks as he tried, with varying degrees of success, to introduce new IT systems.
We asked our West Country practitioner to share some tips on how to survive IT in a busy accountancy practice, without losing either your clients or your sanity!
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1. Always remember that if anything can go wrong, it will - probably several times too.
2. However many days you are quoted for the job, expect it to take that many weeks before it's right!
3. Grow your own in-house IT expert. Buying in outside help is expensive, and frustrating when you need a quick fix. Appoint an IT manager - they will generate fees from added-value client services too, so this needn't just be an overhead. Then get them trained up on Novell, Windo...