Zuora takes online software into billing automation

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Last month a US start-up called Zuora opened up an online service for handing billing, payments and customer orders. It was set up by ex-Webex and Salesforce.com staffers who wanted to take software as a service into new corporate territories. Stuart Lauchlan, news and analysis editor of MyCustomer.com, reports.

Most of the hype and razzmatazz surrounding software as a service (SaaS) has focused on customer management and sales force automation, mainly due to the success of of Salesforce.com and RightNow, and NetSuite which includes some finance and HR functions in its offering.

In reality the SaaS model can be applied just as well to other corporate business functions, as has been seen in the case of SuccessFactors, a human resource and talent management player that boasts the bigg...

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