Agents receiving direct digital communications from HMRC will face client expectations for a more "proactive service", according to HMRC research. 1
A “lack of rigour” in HMRC’s management of the Aspire IT outsourcing contract helped double the its costs on the deal. 8
HMRC wants to know what tax advisers think about its employment income manuals which have been recently moved to new government portal GOV.UK. 4