Taking the Michael – a tale of two e-sites. By Simon Hurst
It's very easy to buy things on line and most companies are very good at delivering orders promptly and accurately. However, when it comes to dealing with problems the level of service can be very different.
A few years ago I stopped dealing with one supplier that I had used almost exclusively for computer-related products. The issue I had was almost embarrassingly trivial. A monitor I bought from them ceased working within its warranty period. I returned it for a replacement.