a Sift Media publication

In Practice

These pages will help you grow your practice and includes tips on promoting your services, billing, effective team management and training, with advice from business coaches and practice development experts.

How not to ask for client referrals

16/03/2010 - 08:00 - 1836 reads - 5 comments

You know those slimy salespeople who try to talk you into things you don’t want to do? Don’t be one of those if you want to get referrals, says Paul Shrimpling.

The £1m client service challenge: Are you up to it?

15/03/2010 - 16:37 - 575 reads - 1 comment

One practice is on target to more than double its turnover to £1m using a selection of innovative client-centric activities. Steve Pipe shares their bright ideas.

Lehman collapse: The story so far

12/03/2010 - 15:28 - 531 reads

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Lehman Brothers went bust in 2008 but the revelations keep coming. We chart the saga so far.

E&Y at risk over Lehman's accounting 'gimmicks'

12/03/2010 - 10:56 - 876 reads

Deceptive accounting practices and lax auditing lay at the heart of the 2008 collapse of Lehman Brothers, says a US court examiner’s report.

Six steps to better client service

12/03/2010 - 09:34 - 2091 reads

Peter Gill explains how practices can up their game and ensure they stand out from the competition.

The dos and don’ts of good customer care

09/03/2010 - 10:58 - 1188 reads - 2 comments

Some firms ‘get’ customer care and others don’t. Paul Shrimpling offers real life examples of both and explains how it can make or break your firm.

Client service: Time get your hands dirty

09/03/2010 - 10:21 - 2389 reads - 11 comments

Too many accountants pay lip service to client care without knowing what it entails in practice. It's time to stop talking and start doing.

Managing lock up: Part two

02/03/2010 - 17:42 - 672 reads - 1 comment

Mark Lloydbottom explains how firms can reduce their lock up and improve profitability.

FSA fines RSM Tenon for Lehman breaches

26/02/2010 - 15:34 - 745 reads - 2 comments

RSM Tenon was fined £700,000 by the Financial Services Authority (FSA) for failings in its advice and sales processes relating to products from the failed US investment bank Lehman Brothers.