10 ways to improve client relations
One of the main challenges facing accountants is their ability to empathise with their clients, to understand their problems, and to address any concerns before they become an area for dispute.
AccountingWEB is full of posts from concerned accountants, asking for advice on how to solve a delicate situation with a disgruntled client. The recent economic climate has only added to the potential for dispute as clients expect more from their accountants than maybe they have in the past.
There will always be the risk of misunderstandings between accountant and client, and even with the best procedures and people skills, at some time or other you will be faced with a dissatisfied client. The trick is to minimise the risk of this occurring.
Here are 10 steps that could help improve client relations, generate more referrals, and minimise the worry and risk of having an unhappy client.