The secrets to improving client relationships. By Tim White

Tim White, marketing manager at Simply Business, offers advice to accountants on how to improve their relationship with clients.

Everyone talks about the importance of 'good client service', but does anyone really know how to consistently achieve it?

Here are four foundation blocks for building and maintaining your very own 'exceptional client service culture'.

1. The best decision isn't always the one that makes you money immediately

Long term relationships are built on a foundation of trust.

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