Six steps to better client service

Peter Gill explains how practices can up their game and ensure they stand out from the competition.

There are several elements to running a successful practice. Clearly having a strong client base is one of them and having worked hard to attract a client, it’s difficult to see one disappear of into the sunset to be serviced by another firm. If your brand is to be enhanced, how do you ensure that client care is top of your priority list?

Continued...