Change of agent details
All changes in agent details in respect of agents dealing with Self Assessment or PAYE should now be dealt with through the agent maintainer at CAAT Longbenton, quoting the appropriate agent reference. This will include change of agent address or other details (but not change of agent which would be dealt with by form 64-8 in the normal way).
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No UTR
Computer says No!
I suspect HMRC would love all contact to be online, but to their credit, they make this available so that those who don't want to use a computer or can't (because the client has no UTR) have a communication channel. I suspect however, that in January it is a victim of its own success as it is probably now quicker than the online facility.
Good to see HMRC making full use of modern technology.