Consultation starts on new Taxpayer’s Charter

I shall continue to hold them to the original one - any new one will only be more vague and easier to claim 'compliance' with.

HMRC should stop wasting time on creating "charters" and instead they should employ managers who can run an organisation efficiently.

Personally I quite like "person" or "persons" - this I note is what HMRC was calling us in relation to the new penalty regime, although it seems to have reverted back to the "C word" in its latest guidance.

I launch a competition!

If HMRC are going to call taxpayers customers, then they ought to provide the one thing that defines a customer - and that is CHOICE.

Wouldn't it be wonderful if as a taxpayer you could choose which district handled your affairs - pick the most convenient or efficient, the most courteous or the most friendly, and avoid those that are rude, aggressive, bullying, non responsive or just plain ignorant.

If you rewarded the district based partly on tax take, and partly on numbers of customers it handled, that would be one way of improving standards - each district would have to actually pay attention to the service provided to customers in order to keep them - and its very existence and bonuses.

I know, dream on!

..... then I'd shop elsewhere.

I nominate TaxVex or Taxirk

I would very much like to see further action on the £10,000 guidline for inclusion in SA. This could bring millions of low paid people out of the tax system as could greater tax-free allowances. It would certainly have knock-on effects for the vote-buying tax credits.

Can I beg you all to do as I do and write to implore HMRC to put at the very top of this TAXPAYERS charter that they hereby cease and desist from describing and undertake never again to describe taxpayers as customers?