Facing the customers. By Simon Sweetman
Whatever this means, it is one of HMRC’s objectives to be a “customer facing” organisation. This is presumably in contrast to the standard retail practice of turning your back on the customers while deeply involved in discussing last night’s fun with your colleague, and so some kind of metaphor for actually paying attention to what you are doing.
I will pass over here the universal distaste for the word. This distaste is mainly based on the old fashioned notion that words have meanings apart from the way they are used in managementspeak.