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But.......
it doesn't help the poor taxpayer who,if phoning the CAB, probably can't afford a proper advisor. He will get all the normal demands and his only recourse will be to sue after the event. Perhaps the CAB will be able to recommend a good solicitor too!
Careless talk costs money.
No problem here, boys and girls. A person acting in a voluntary capacity who gives wrong advice to another would incur liability for a negligent mis-statement at common law: Hedley Byrne & Co Ltd v Heller & Partners (1964) AC 465, House of Lords. And the voluntary organisation or employer would be vicariously liable (e.g. CAB; ACAS; Business Link.)
A person who gives wrong advice to another in a contractual relationship would incur liability under the Misrepresentation Act 1967.
Remember that the former can come into play if an accountant gives an innocent but wrong answer to a casual question by a person at a social or quasi-social gathering (Chaudry v Prabhakar (1989) 1 WLR 29, Court of Appeal) so (i) watch what you say and (ii) keep your professional indemnity insurance up to date.